Accommodations & Policies
We pride ourselves in having the ultimate professional staff of hair designer’s, colorists, & makeup artists. If for any reason you are not satisfied, please bring it to our attention within 7 days and we will do our best to ensure your satisfaction. Please feel free to try another stylist. Hairitage Hair Lounge reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
Cancellation
At the time of scheduling your appointment, we ask for a credit card on file. Your appointment is reserved especially for you. While we understand that life can be hectic and unforeseen circumstances do arise, if needed we kindly ask that all guests cancel or reschedule appointment before our 48 hour cancellation policy by phone or email. We will not accept cancelations through social media. Last minute notice, or no show creates gaps in our team’s schedule that can be difficult to fill and may also prevent another guest from being able to schedule in that time. Our cancelation policy will be explained to you at the time of booking. You also agree to this policy when you fill out the client intake form.
Services cannot be downgraded on the day service is rendered. Client will be charged for full service booked.
Your credit card on file will be charged a 50% fee for late cancellation within 48 hours or 100% fee within 24 hours of your appointment.
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Scheduling
We recommend scheduling your next appointment before leaving the salon to reserve your service(s). Hairitage Hair Lounge does not guarantee the integrity of the hair service without each guest being able to commit to the maintenance involved in certain services. We also offer online booking for your convenience. Issues with booking? You can always call the salon at (908) 506 -1111 and we will help with scheduling. In order to receive promos or specials, please mention upon booking or to your stylist in your consultation.
Gratuities
All gratuities must be paid in CASH. Often times our guests ask how much they should tip, the industry standard is 15-20%.
Gift Cards
Gift Cards are available for purchase in-store only at Hairitage Hair Lounge.
Refunds
No refunds on gift cards or services. Unused products must be returned within 7 days.
Credit Cards & Checks Policy
We accept Visa and Master Card. There is a 4% fee for all card transactions. No checks are accepted as of January 2020.
With Sincere Gratitude
Hairitage Hair Lounge thanks you for choosing our salon, and we hope to see you soon.