Policy Page Menu:
Cancellation
We require a credit card on file upon scheduling your appointment.
Your appointment is reserved especially for you. While we understand that life can be hectic and unforeseen circumstances do arise, if you cannot attend your appointment, we kindly ask that all guests cancel or reschedule their appointment at least 48 hours in advance. We accept cancellations via phone, email, and text message to our business line. We can not accept cancellations through social media.
A last-minute notice or no-show creates gaps in our team’s schedule that can be difficult to fill and prevents another guest from scheduling in that time. Our no-show protection policy is explained to you at the time of booking and is included in your confirmation email.
All guests are required to agree to our cancellation policy to confirm an appointment.
Services cannot be downgraded on the day service is provided. The client will be charged for the full service booked.
Your credit card on file will be charged a 50% fee for cancellations within 48 hours of your appointment. A 100% fee if cancellation within 24 hours of your appointment.
Scheduling
We recommend scheduling your next appointment before leaving the salon to reserve your service(s). Hairitage Hair Lounge does not guarantee the integrity of the hair service without each guest being able to commit to the maintenance involved in certain services. Upon booking we do require a credit card on file, and a deposit. Deposit will be applied to your balance upon check out. All guests receive a confirmation email upon booking. We also offer 24hr online booking for your convenience. If you did not receive an email after completing your online booking, something was incomplete, you do not have an appointment. Issues with booking? You can always call the salon at (908) 506 -1111, we will help with scheduling. In order to receive promos or specials, please mention upon booking or to your stylist in your consultation. Cash Preferred. Cash guests receive a 4% discount.
Refunds
No refunds on gift cards or services. Being a small service business prohibits us from giving cash refunds. Guests are not able to return their hair or the time that was spent on the service therefore we are not able to return tenders. We encourage all guests that need modifications to immediately contact us with in 7 days of your service date in order to rectify any concerns. We appreciate and welcome all feedback seeing that it only helps our small business grow. Unused retail must be returned within 7 days of purchase.
Credit Cards & Checks Policy
There is a 4% fee for all CARD transactions.
NO CHECKS are accepted as of January 2020
Gift Cards
Gift Cards are available for purchase in-store or online.
Gratuities
All gratuities must be paid in CASH or venmo.
Oftentimes our guests ask how much they should tip, the industry standard is 20%.
Conduct
Hairitage Hair Lounge reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any state of affairs deemed inappropriate.
Accommodations
We pride ourselves on having the ultimate professional staff of hair designers and providing our clients with a quality experience. If you are dissatisfied for any reason, please alert us to this within 7 days of the appointment, and we will do our best to ensure your satisfaction with the same stylist from the appointment.
Hairitage Hair Lounge thanks you for choosing our salon.
See you soon!
